Ordering
1. Can I track my order?
After an order is placed, we will send you an email with the shipping details. This will include a tracking number and link, which will tell you when you can expect the delivery and give you information on the status of the order.
2. Why have I not received an order confirmation by email?
Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.
Please check all your email folders again in 30 minutes – if you still haven’t received your confirmation, email support@flamebrother.es, and we’ll be happy to confirm your order and resend the confirmation email.
3. Can I change my order?
You can always change your order before you checkout – just go to the shopping bag and you can add or remove items.
If you have already checked out, please contact and we’ll do our best to change your order before it is shipped.
4. Can I cancel my order?
If the order is not shipped, you can cancel it anytime by contacting us via support@flamebrother.es
However, if your order has already been shipped, you’ll have to return the products yourself.
5. My address is written incorrectly in the order confirmation – what can I do?
Contact us at support@flamebrother.co.uk as soon as possible.
6. I received my package, but my order is incomplete, incorrect, or missing – what do I do?
We are sorry for the inconvenience caused to you, please contact us via support@flamebrother.es and we will help you to solve the problem immediately.
Delivery
1. How much does shipping cost?
Please refer to the shipping information on the checkout page.
2. Which countries do you ship to?
We can ship to 72 countries including Germany, Italy, Poland, United States, Britain, Canada, Australia, Brazil, Russia, India, Indonesia, Thailand, etc.
Note: Due to website reform, we can only ship to Europe at present, and other regions are temporarily unable to ship.
3. How long does it take for my order to be processed and sent?
Once your payment is verified, we will process and ship your order within 3 business days.
4. How long does shipping take?
Fast delivery from local warehouse
- Italy: 3-7 business days
- Germany: 3-7 business days
Shipping from other countries
- Standard: 10-15 business days
- DHL: 3-7 business days
Any other questions, please contact us at support@flamebrother.es
Last Updated: September 2022
